Before download access is approved
If you have paid but no longer want the product, contact us with your order number and GCash reference as soon as possible. If access has not been approved or provided, we can cancel the order and arrange a refund after confirming the payment. Please do not submit another payment for the same order while we investigate.
After access is provided
A change of mind after a working digital product has been delivered does not automatically qualify for a refund. If the files are missing, defective, inaccessible, or materially different from the listing, contact us. We will investigate and offer a working copy, correction, replacement, refund, or another remedy appropriate under applicable law. Download limits do not remove these rights.
How to request help
Use the details on the contact page. Include your order number, the product name, a short description of the problem, and any relevant screenshot. Do not send account passwords. We will acknowledge your request and work with you to resolve it. If we cannot resolve it directly, you may pursue the remedies available under applicable consumer law.
How approved refunds are sent
Once approved, we will confirm the refund amount and payment method with you. Refunds are handled manually and normally sent back through GCash when practical. The time for funds to arrive can depend on the payment provider. We will not ask for your GCash PIN or password.